▼

Code Enforcement

Show All Answers

1. How long can I park my recreational vehicles/trailers on the City street?

24 hours is the maximum time frame all-year round. SCC 11.20.070(A)

2. Can I park my business trailer on the City street?

SCC 11.20.070(E) says it may not be parked overnight on a City street in a residential zone.

3. How many and what type of animals can I have on my property?

See SCC 10.30.040 "Animals" section for details.

4. When can I park my vehicles on the City street in the winter months?

All vehicles and trailers must be off the street during the accumulation or removal of snow.  SCC 11.20.050

5. How soon after a snow storm am I required to shovel the sidewalk adjacent to my property?

Snow is to be removed from the sidewalk within 24 hours of the snowfall. SCC 4.05.060

6. How high can weeds/grass grow on some ones property before it is a Code violation?

6 inches on developed property and 12 inches on undeveloped property. SCC6.10.030-6.10.050

7. When am I required to prune the limbs of my tree(s) in the park-strip?

All limbs over the roadway are to be no less than 11 feet above the surface of the street and no less than 7 feet above the sidewalk. SCC10.30.070(J)

Park-Strip Tree Information

8. Can I put up a sign for my garage sale?

The City Code does prohibit the putting of signs in the park-strips and on lamp posts, etc., but on the day of the sale, we will allow it. Be sure to remove the sign as soon as the sale is finished, though. Also, please don't put them in the round-about areas. SCC 10.45.040(D) / SCC 10.45.080(B)(3)

▼

Fire

Show All Answers

1. Do you have a ride-along program?

Yes, we do have a ride-along program. Please fill out the forms and submit to the Syracuse Fire Department for final approval. Once approved, you will be contacted for scheduling.

2. Will the fire department fill my swimming pool?

No, unfortunately, we do not fill swimming pools, however, our Public Works Department can help. Please contact them for information and costs associated with filling your swimming pool.

3. Can I volunteer with the fire department?

 No, unfortunately, we do not have a volunteer firefighter program.

4. How can I apply a job with for the fire department?

Read about our minimum qualifications and search for opportunities.

5. How can I obtain an incident or inspection report?

Please contact the fire department to obtain a copy of a fire report. Reports will be issued to the homeowner at no cost.  Law offices and insurance companies requesting reports must have a written request and will be charged $10 per report.

6. Will I get billed for emergency medical services?

All transported patients will be billed for services received. Some patients with extensive treatments provided on scene will receive a billing statement.  

Billing statements are prepared by First Professional Services, located at 8841 South Redwood Rd., West Jordan, Utah  84088.  

You can contact them directly at (801) 255-0400.

7. How can I schedule a fire truck or ambulance at my function?

Please call the station at 801-614-9614 to schedule a function.

8. Can the fire department check my child’s car seat?

We do not offer this service. Please visit Davis County Health Department or Davis Hospital and Medical Center for more information on scheduling an appointment with them.

9. How can I schedule a tour of the fire station for my group?

Please call the station at 801-614-9614 to schedule a tour. 

Tours are held for Syracuse City residents and businesses on Mondays or Fridays at 10 a.m. and 2 p.m. based on availability. 

Learn more about fire station tours.

10. Can I get a permit to clean up and burn brush in my yard?

No. Syracuse City does not permit open burning within city limits. Check out more information about burning and permits.

11. Who should I contact if there is a problem with a hydrant on my street?

Please contact our Public Works Department at 801-825-7235 to report any hydrant issues.

12. How do I get a burn permit for my recreational burn?

Please contact the station at 801-614-9614 on the day you plan on having the recreational burn. Please provide the following:

• The time frame that the burn is planned
• Your address
• Your name
• Your phone number

Find more information related to recreational burns.

13. Who can I contact if I have questions or need to pay my emergency medical services ambulance bill?

Please contact First Professional at 800-658-8700.

14. How can I safely dispose of medication?

Please take your unused, unwanted or expired medications to the Syracuse Police Department at 1751 S 2000 W. There is a disposal bin for the medications on the north wall of the lobby.

▼

Fire - Community Emergency Response Team

Show All Answers

1. What is Community Emergency Response Team?

Community Emergency Response Team (CERT) participants will learn about disaster preparedness for hazards that may impact Syracuse City and Antelope Island State Park. The training format combines classroom sessions and hands-on exercises in:

• Disaster Medical Operations
• Emergency Medical Response
• Fire Safety
• Light Search and Rescue
• Scene Assessment
• Team Organization

Participants are also trained in basic disaster response skills and will be equipped to assist others following an event when professional responders are not immediately available to help. Program graduates are also encouraged to take a more active role in emergency preparedness projects in their community.

2. When are Community Emergency Response Team classes offered?

Community Emergency Response Team (CERT) classes held in the Spring and Fall. Course dates determined bi-annually. Notices of class dates will be posted on the City Web page, and on the CERT Facebook page as they are determined. Follow the group for up and coming information.

3. How do I register for Community Emergency Response Team training?

Contact the Syracuse Fire Department at 801-614-9614 to register.

▼

Fire - Fuel Storage

Show All Answers

1. Can I store emergency fuel containers inside my home and/or attached garage?

No.  Generally speaking, we ask that you only store emergency fuel containers in a detached shed or garage to minimize the fire hazards and ignition sources.  

Two or three 1- gallon Department of Transportation rated containers for gasoline and other fuel used for lawn mowers and weed whackers are permissible in your attached garages and carports. Read more about storing fuel at home.

2. Can I store as many containers as I want in my shed or unattached garage?

No.  Depending on the type of fuel (gasoline, kerosene, diesel, propane) you are only allowed to store limited quantities of each type of fuel in certain kinds of sizes of containers.  Read more about fuel storage.

3. What authority does the fire department have to tell me what I can and cannot do in my own home?

The legal authority comes from fire prevention related portions of the Utah State Code and local/city and community ordinances.  This is really a life safety (your life safety) issue.

▼

Justice Court

Show All Answers

1. What do I do about my citation?

Action must be taken on a citation within 14 days from the date of violation. Taking action includes paying the required bail or scheduling an appointment to appear in Court to enter a plea or make payment arrangements.

Failure to take action will result in a late fee being added. In addition, a warrant for your arrest may be issued.

2. Do I have to see the judge?

Most moving and non-moving violations do not require a court appearance. 

Violations That Require an Appearance

• The most common traffic violations that do require a court appearance are:
  • Driving license violations
  • No proof of insurance
  • Speeding in a school zone
• All animal control and other city ordinance violations, as well as the majority of criminal charges, do require a court appearance.
• If you were involved in a criminal action for which you were booked or if a police report was written, you may be summoned to court to answer to the charges. 
  • You may contact the Court, and the clerks will inform you if your appearance is required.

3. Will the violation go on my driving record?

All moving violation and driver license violation convictions are sent to the Driver License Division.

4. Does Syracuse City have traffic school?

If you are interested in Traffic School, you must schedule a court appointment to find out if you qualify for traffic school.  Traffic School ordered by Syracuse City is done via Driving Basics. Read information about scheduling court appointments.

5. How can I keep this charge off of my driving record?

If you wish to keep a conviction from causing points to be added to your driver's license, you must schedule a court appointment for an arraignment and discuss these options with the City Prosecutor. Find out how to schedule a court appointment.

6. Does the Court report my citation to my insurance company?

No. The Court reports moving violations to Utah Driver License Division only. However, many insurance companies do random checks and, for a fee, they can obtain a copy of your driver history from the Driver License Division.

7. How much will my citation cost?

Syracuse City follows the recommended bail schedule set by the State of Utah.

Speeding Violations

Violation	Fee
0 to 10 miles per hour over	$120
11 to 15 miles per hour over	$150
16 to 20 miles per hour over	$200
21 to 25 miles per hour over	$270
26 to 30 miles per hour over	$370

Violations over 30 Miles Per Hour

Anything above 30 miles per hour over the speed limit requires a Court appearance and the person cited must schedule an appointment with the Judge. 

Violations in Construction Zones

Bail amounts on all the above are doubled if the violation occurs in a construction zone.

Other Moving Vehicle Violations

The amount is $120 for the following violations:

• Disobeying traffic control
• Failure to reduce speed
• Failure to stop
• Failure to yield
• Improper lane change
• Improper lookout
• Negligent collision

If there was an accident, a $30 surcharge is added.

Other Types of Violations

• For expired registration or no valid driver’s license, the bail amount is $50. This bail will be reduced to $40 with a copy of a valid registration or valid driver’s license.
• Failure to wear is seatbelt is $60.

8. How do I pay for my citation?

Payments are accepted online, by mail or in person at the court (1979 W 1900 S).

Online Payments

To pay online, visit Xpress Bill Pay, a safe, secure site for online payments. You will need your citation or case number in order to process your payment. The City accepts Visa and Mastercard.

Payments by Mail

When paying by mail, please include a copy of your citation with your payment. Your check or money order should be made payable to Syracuse Court and mailed to:
Syracuse Justice Court
1979 W 1900 S
Syracuse, UT84075

9. What types of charges can I pay online?

Types of Charges to Pay Online

Online payments may be made to Syracuse Justice Court for the following charges:

• Minor equipment violations
• Moving traffic violations, including speeding
• No driver’s license
• No registration

Types of Charges Not Payable Online

• Criminal Charges
• Driving on Suspension or Revocation
• Mandatory Court Appearances
• Minor Traffic Violations
• No Insurance
• Speeding in a School Zone

10. Does Syracuse Court allow community service in lieu of paying a fine?

If you are interested in community service, you must schedule an appointment to speak with the Judge. All community service must be done through Syracuse City. If community service is approved by the Judge, email Jody Peeters.

11. Where is the Court located?

The Syracuse Justice Court inside Syracuse City Hall at:
1979 W 1900 S
Syracuse, UT 84075

▼

Justice Court - Restitution

Show All Answers

1. What is restitution?

Restitution is full, partial or nominal payment for pecuniary damages to a victim including:

• The accrual of interest from the time of sentencing
• Insured damages
• Payment for expenses to a governmental entity for extradition or transportation and as further defined by law

2. Who is considered a victim?

A victim is any person whom the court determines has suffered pecuniary damages as a result of a defendant's criminal activities. A victim does not include any codefendant in the defendant's criminal activities.

3. What is criminal activity?

Criminal activity is any offense of which the defendant is convicted or any other criminal conduct for which the defendant admits responsibility to the sentencing court with or without an admission of committing the criminal conduct.

4. What are pecuniary damages?

Pecuniary damages are all special damages, but not general damages, which a person could recover against the defendant in a civil action arising out of the facts or events constituting the defendant's criminal activities and includes:

Losses including earnings and medical expenses

The money equivalent of property taken, destroyed, broken, or otherwise harmed

5. How do I apply for restitution?

Restitution must be requested through the criminal case. If restitution is needed for an item that was stolen, the request must be submitted through the theft case filed against the defendant. 

Restitution can be requested through the prosecutor's victim advocate program. A Restitution Request Form can be provided by the victim advocate to be completed, signed and returned with copies of receipts or other documents that support the claim. 

Please contact Nicole Daugherty at 801-940-1607 as soon as possible if you are interested in applying for restitution. The court proceedings move quickly and restitution cannot be requested once a defendant has already been sentenced.

6. How does the court decide what to order for restitution?

Utah Code states that the things to be considered in determining restitution are:

• The ability of the defendant to pay
• The cost of the damage or lost property
• The cost of funeral and related services
• The cost of the medical and related professional services and devices
• The financial resources of the defendant
• The rehabilitative effect on the defendant of the payment of restitution

Other circumstances which the court deems relevant

7. If restitution is ordered to me, how do I collect it?

If restitution is ordered to be paid to you, the defendant will pay it to the court or through a probation agency. The court or probation agency will then forward a check to you for the amount paid. 

If you do not receive payments as ordered, contact the court first and they can either tell you:

• How to get the matter back on the court calendar for non-payment
• What the delay is
• Who the probation agency is that should be collecting the restitution

8. Is there any other way to get restitution for my medical bills without having to wait for the defendant to pay restitution?

Crime Victim Reparations is a federal compensation program funded by fines paid by criminal offenders. You may be eligible for this program if you are a victim of a crime against persons and if a police report has been filed. Learn more from the Utah Office for Victims of Crime.

▼

Public Works - Culinary Water

Show All Answers

1. What should I do if my water is discolored?

Water may become discolored due to the following:

• Construction
• Fire flow testing
• Fire in your area
• Water line repairs
• Water main breaks

These situations increase the speed of water in the water main, thereby agitating sediments that can discolor the water. If this occurs, run the Cold water full blast on the outside lawn or into the bathtub for about 20 to 30 minutes until the water runs clear. If your water still does not clear up, please call us at 801-825-7235.

2. What is the hardness of my water?

10 to 18 grains.

3. Who do I talk to about my water bill?

Utility Department - 801-825-1477  (Utility billing- option 2)

▼

Public Works - Secondary Water

Show All Answers

1. How much secondary water pressure should I plan my sprinkler system for?

The secondary water pressure varies throughout the City. Observed pressures tend to range as follows:

• 500 W. to 1500 W.: 45 to 60 PSI
• 1500 W. to 2500 W.: 60 to 70 PSI
• 2500 W. to 3500 W.: 70 to 80 PSI
• 3500 W. to 4500 W.: 80 to 90 PSI

▼

Public Works - Snow Plowing

Show All Answers

1. Why didn't my street get plowed sooner?

A:  For a large storm (four inches deep or more), Public Works crews begin plowing when roads become covered with snow. Most often, this occurs in the middle of the night. Because each road requires a snow plow to complete approximately 6 passes to push the snow to the curb, it will take the entire public works crew a minimum of 16 hours to complete the over 100 miles of streets in Syracuse. This time increases when the duration of storms continues for longer periods of time. The snow plow fleet typically travels a combined distance of over 600 miles throughout the city to clear all city streets. As growth occurs with additional miles of city streets added to our network, the time to complete snow plowing increases by six times for each mile using the same number of plows and plow drivers.

2. Why did my street not get plowed? It got plowed during the last storm?

Each driver has a specific route to follow. The order of priority is based on traffic volume. Thus, the first streets plowed are the main roads such as 1000 West, 2000 West, 2700 South, 700 South, etc. These are spaced at a one-mile grid throughout the city. After those are completed, snow plows move on to the subdivision mains. These are neighborhood collector streets, meaning roads which run all the way through a neighborhood and connect to a main road. These are somewhat spaced at a half-mile grid. Each neighborhood in a one-mile grid has between two and five outlet roads that are completely plowed when snow accumulates to 2 ½ inches or deeper.

When snow accumulates to 4 inches or deeper, then all city streets are plowed with local streets and cul-de-sacs having the lowest priority. 

The intent of the priority is to provide the most efficient snow removal in the timeliest manner with the limited equipment that the city has available. The priority roads method provides a way that a vehicle will travel no further than ¼ of a mile before getting to a street that has been plowed within a short amount of time.

3. What gets plowed in a smaller storm?

A “small storm” is one that accumulates 1 to 3 inches of loose snow on the road in a single event. Main city roads and the subdivision collector streets will be plowed.  Cul-de- sacs will NOT be plowed.

A “mild storm” that accumulates less than an inch of snow may require salting the roads if the temperatures are in the freezing range.  If temperatures are warm enough, no action is needed as slush will just melt.

4. Why has my street never been plowed?

All city streets get plowed when snow accumulates to 4 inches or more in a single storm. The following conditions may give the impression that snowplows have not cleared the street:

• Snow gets packed down on the roads from vehicles prior to snow plowing. In this case, snowplows clear the top layer of loose snow or slush from the surface, but are unable to clear away snowpack and ice down to the bare pavement.
• Ice on the road may thaw rapidly, leaving slush and loose snow in the roads.
• Snow cleared from driveways is illegally cast into the road (SCC 4-5-160C).
• Vehicles parked on the roads, and other obstructions in the road, prevent the plow from adequately clearing the roads. (SCC 11-20-050)

5. Why are there large piles of snow left by my driveway?

Drivers have been trained and instructed in the operating of snow plow vehicles. The only place to put snow from the street is along the sides of the road. It is not the intent of the driver to block you in or to cover your freshly shoveled driveway or sidewalks. In order to clear streets, snow must be pushed to the edge of the road.  We encourage neighbors to work together to keep driveway approaches and sidewalks cleared off for the safety of your neighborhood. Also please keep parked cars off the road during and after a snowstorm. (SCC 11-20-010)

6. What if I am handicapped or have special needs that require additional attention?

Please let Public Works know if there is a special need to assist disabled individuals.  We will review them on a case-by-case basis and see if there is a way we can help.  Call 801-825-7235.

7. What are the priorities for snow removal?

Priority 1: Primary traffic streets are usually known as arterial streets and determined to be the high volume, which must be kept open to provide the basic transportation needs for hazardous intersections, medical clinics, fire and police stations, schools, and other safety sensitive areas within our city.

Priority 2: Secondary and residential routes are selected minor arterial, secondary intersections, collectors, bus routes, and residential streets deemed desirable to be maintained as time and storm duration permit.

Priority 3: Streets which are deemed low volume streets such as local residential subdivision roadways and cul-de-sacs. The City will address Priority 3 streets as time and equipment availability permit. Severe weather conditions may delay or impact priority 3 snow removal operations.

8. What level of service is expected for snow removal on streets?

 It is not the position of the City of Syracuse to maintain a bare pavement policy or to provide snow and ice removal on every city street during or after every snow storm. In some cases, after traffic movements have occurred on snow-covered streets, snowplows are not as effective for totally clearing packed snow or icy roadways. Temperatures, storm duration and intensity have a profound effect on the ability of snowplows to clear streets and for salt to melt the snow and ice.

9. Can I push snow from my driveway into the road?

Snow removed from driveways and sidewalks must be not be placed in the road. It creates a hazard for vehicles and increases the risk of accidents. City ordinances prohibits this action. (SCC 4-05-160C)

10. Why didn’t the city plow or salt my road?

There could be several reasons that a particular road is not plowed.  Sometimes, vehicles parked on the road prevent plowing.  But it may be because the storm was not heavy enough.

In 2008, the City Council adopted a policy governing snow removal, which we still follow: 

• Large storms (4-inches or more) – plows attempt to clear every road in the City, including cul-de-sacs.  But with over 100 miles of road and a small fleet of plows, it takes 16-20 hours to do so.
• Medium storms (1-3 inches) – only arterial and neighborhood collector roads are cleared.
• Small storms (1-inch or less) – salting of main roads.

Plows also prioritize their routes:

1. Arterial and high-volume streets
2. Minor arterials and neighborhood collectors
3. Local roads and cul-de-sacs

Since the snowplows are designed to remove loose snow, packed snow may remain on the roads.

We provide efficient service to residents at the lowest cost. This efficiency allows us to invest limited road funds into repair and paving projects.

▼

Public Works - Streets

Show All Answers

1. When would I need an excavation permit?

Excavation permits are required for any work (except landscaping) that is performed inside the city right-of-way (i.e. road, sidewalk, park-strip). Examples may include widening a drive approach, repairing underground utilities, and so forth. Access an excavation permit application for Driveway and approaches (PDF).   Excavation Permit Application

▼

Utility Billing - Green Waste

Show All Answers

1. What is green waste recycling?

Green waste recycling is a voluntary program for curbside collection of green yard waste. Green waste materials include:

• Clippings from bushes or shrubs
• Garden waste and produce
• Lawn cuttings
• Leaves
• Other similar green yard waste

2. What should not go in the green waste container?

Residents may not place the following in their green waste recycling containers: 

• Dirt
• Food waste
• Paper
• Rocks
• Sod

Additionally, green waste should not be bagged.

3. Why recycle yard trimmings?

Green waste materials are relatively clean, biodegradable, and unnecessarily take up space in landfills. The materials can be turned into mulch and compost material.  It also keeps the green waste out of the landfill, which extends the life of the landfill. 

4. How much does green waste recycling cost?

A green waste container currently costs $7.63 per month.  This cost covers the City’s costs and ensures an affordable green waste program. Learn more about monthly residential utility billing.

5. What if I don’t want to participate in green waste recycling?

The Green Waste Program is voluntary.  Once enrolled, residents must keep the can and pay for the service for a minimum of 6 months or a $35 cancellation fee will apply. 

6. How does the Green Waste Program work?

Participating residents will receive an additional green container. The can will be picked up each week on the same day as your regular trash pick-up but by a different truck.  Both services will be provided by the City’s current hauler, Robinson Waste. 

Cans must be kept for a minimum of six months. During the winter months (December 1 to March 31), the green waste container may be used for regular household waste.   

7. What if I have an issue with my green waste container?

• If you have a problem with the container, please contact Utility Billing at 801-825-1477 option 2.
•  If your problem is with the collection service (i.e. garbage truck missed your can, your can did not get emptied all the way, etc.), please contact Robinson Waste at 801-825-3800.

▼

Utopia Fiber

Show All Answers

1. What is Utopia Fiber?

UTOPIA (Utah Telecommunication Open Infrastructure Agency) Fiber is a group of 11 Utah cities that joined together in 2004 to build, deploy and operate a fiber to the home (FTTH) network to every business and household within their communities. Using an active Ethernet infrastructure and operating at the wholesale level, they support open access and promote competition in all telecommunications services.

2. What are Fiber Optics?

Optic fibers are hair-thin, flexible strands of glass through which light beams can travel. The strand functions as a waveguide, or “light pipe” to transmit light between the two ends of the fiber. Fiber can handle basically an infinite amount of speed, allowing high speeds at a low cost. 

3. When will it be in my area?

Please check out the following info below:

For the latest updates on availability in Syracuse, follow the link below to the UTOPIA website:
Utopia Map - Syracuse

 

4. Who gave the city permission to put something in my yard?

The land developer and municipality who created the building lot allow easements to be created on private property for the laying and maintenance of public utilities. These are called Public Utility Easements (PUE) and are shown (usually as dotted lines) on subdivision plats that are available at the Davis County Recorder’s Office in Farmington. The utilities that commonly have access to these easements are:

1. Rocky Mountain Power (Pacificorp).
2. CenturyLink
3. Dominion Energy
4. Comcast
5. Syracuse City
6. And now, Utopia through an agreement signed by the Syracuse City Council.

Sometimes specific easements are created for entities such as the North Davis Sewer District but they are usually specifically labeled rather than listed as a Public Utility Easement which is simply shown as a PUE.

5. Why is the city working on the house side of the sidewalk?

PUEs are on most private properties in subdivisions that have been created in the past 40 years (almost all of residential Syracuse). These easements often follow all property lines but are most commonly along the front and rear. Common easement widths range between seven and 10 feet. Since private property lines start at the back of sidewalk, most PUEs will provide public utilities access to between to the first seven and 10 feet of a front yard. The sidewalk, parkstrip, and road are all public property, so easements are not necessarily required. Utility work in these areas is also possible but more likely to be filled with larger pipes and conduits like water, sewer, and storm drains. Power, internet, gas, and phone lines tend to take up unused space or placed in private yard space utilizing PUEs. PUEs are why utility boxes are almost always behind the sidewalk.

Also, the City is not performing any of the UTOPIA work. It is all being done by contractors hired and managed by UTOPIA. For questions and concerns about Utopia digging, contact:

1. James Miller 801-389-8908 jmiller@utopiafiber.com or;
2. Darren Woolley O: 801-260-0988 C: 801-509-2641 darren@bjacksonconstruction.com

6. Can I tell the city they can’t come through my yard?

No. Not unless there isn't an easement. It’s UTOPIA’s responsibility to verify that an easement exists. Again, you can check with the Davis County Recorder to verify if there is an easement on your property.  Davis County Recorder 61 North Main Street, Farmington, Utah 84025 Office: 801-451-3225

7. Is it required for the city to give me notice before working in my yard? How much notice is required before someone enter my yard?

No. No notice is required. It’s their easement which gives them access and the ability to install and maintain their utilities. Aside from nuisance ordinance restrictions, they can dig whenever and however they would like within the easement area. Utility companies are also not responsible to cleanup or repair any damage done while working in an easement. This is a big reason why we require people to get permission from easement holders before building anything in an easement area. Companies usually clean up and repair any impacts they create but they are not legally required to do so. That’s a big reason why the easements exist.  

8. Are other cities doing this too?

Yes - those in Davis County include Layton, Clearfield, Centerville, and West Point. Check out the website for more information on other cities: https://www.utopiafiber.com/cities/

9. Who decided to let Utopia in Syracuse?

All possible internet options have had equal access to the city.  Legally the city cannot discriminate between providers by blocking one from the city.  Just as cable networks have access to easements, Utopia could have accessed this under the same terms.  The significant difference at this time is that Utopia has entered into an agreement with the city where the city has guaranteed a very minimal service level minimizing their risk of the installation costs.  

10. If I don’t want Utopia, do you need to go through my yard?

The fiber optic lines being laid in yards at this time is the backbone that allows any resident in the city to choose to connect or not.  It uses the public right of way to give access to all current and future users.  Just like a water pipe or other utility access, it must be there to be accessible to all, and even future users should you choose at a later time to access it.

11. What if I use a different internet provider?

Every individual resident has a choice and you can use your provider of choice.  The installation of UTOPIA just making more options possible.

12. Do I have to switch to Utopia?

No, it is optional. 

13. Am I being charged for this?

No, the cost of installing the fiber lines is paid for by Utopia. 

14. When do I get my login?

Once the service is available you may choose to sign up for one of the provider options that use these fiber lines.  Your choice is between you and the provider.

15. How much does this increase my city bill?

There is no direct payment to the city at any time.  If you choose to sign up for a service that uses the fiber lines you will pay directly to the service provider of your choice.

16. Why isn’t my internet faster, they came through my yard?

Installing the backbone of fiber optics available to all residents does not mean you have signed up and are on a fiber optic service.  That is still a choice for each resident.  If you sign up, the results of that are between you and your contract provider.  

17. Who do I call if my internet service goes out?

Whoever your contracted provider is.  The city is not taking on any bigger part of your service by allowing fiber optic options to be available to you.

18. Who do I call regarding the construction on my lawn?

Please reach out to B. Jackson Construction:

Darren Woolley
Office : 801-260-0988
Cell: 801-509-2641
darren@bjacksoncontruction.com
bjacksonconstruction.com